Refund, Return, and Exchange Policies for Curve Brand Products:

 

At Curve Brand, we strive to ensure your complete satisfaction with our products. We have established the following policies to provide a seamless and transparent shopping experience:

 

1. Return Policy:

   – We offer a generous 15-day return policy, starting from the date of purchase, for all Curve brand products.

   – To be eligible for a return, the item must be unused, undamaged, and in its original packaging, ensuring it is in the same condition as when received.

   – Please note that certain products, such as intimate wear or items marked as non-returnable or final sale, are exempt from this return policy.

 

2. Return Procedure:

   – To initiate a return, we kindly ask you to contact our dedicated customer service team. You can reach us at +(+94) 77 122 7655 or send an email to [email protected].

   – Our friendly representatives will guide you through the return process and provide you with Order Number.

   – For smooth processing, please remember to clearly mention the Order Number on the return package.

Please do attach a slip with your
1) Order number,
2) Names of Returning items as per invoice
3) Contact number
4) Reason for Return

 

3. Return Shipping:

   – As the customer, you are responsible for covering the shipping costs associated with returning the product.

   – To ensure a safe and trackable return, we recommend using a reliable shipping service.

   – Please ship your return to the following address:

     No. 45, Gamamada Road,

     Thudalla, Ja-Ela,

     Sri Lanka.

 

4. Refund Policy:

   – Once we receive the returned item, our diligent team will thoroughly inspect it to ensure it meets the necessary criteria for a refund.

   – Upon approval, we will initiate the refund process, which will be credited back to your original payment method within a reasonable timeframe.

   – Please note that shipping charges and any applicable taxes or duties are non-refundable.

 

5. Exchange Policy:

   – At this time, we do not offer direct exchanges. If you wish to exchange an item, we kindly ask you to follow the return procedure outlined above. Once your return is processed, you can proceed with placing a new order for the desired product.

 

6. Damaged or Defective Items:

   – In the unlikely event that you receive a damaged or defective item, we sincerely apologize for any inconvenience caused.

   – We kindly request that you notify our customer service team within 48 hours of delivery to report the issue.

   – To assist us in addressing the matter promptly, we may request supporting evidence, such as photographs or a detailed description of the problem.

   – Once the issue is confirmed, we will make arrangements for a return or replacement, based on product availability.

 

Please take a moment to review these policies before making a purchase. Should you require any further assistance or have additional inquiries, our dedicated customer service team is always ready to provide you with the support you need. (+94) 77 122 7655